MMSU Citizen's Charter

1. Frontline Services
   • Office of the University and Board Secretary
   • Office of the University Registrar
   • OJT/SIPP/Practicum Office
   • Distance Learning Office
   • Instructional Materials Development Office
   • University Library System
   • Student Affairs and Services Office
   • Alumni Relations Office
   • Health and Wellness Services
   • Human Resources Management Office
   • Administrative Services Division
   • Accounting Office
   • Budget Management Section
   • Cash Management
   • Internal Audit Service
   • Supply and Property Management Office
   • Planning Office
   • Physical Planning and Development Office
   • Procurement Division
   • Information Technology Center
   • Strategic Communication
   • Quality Assurance
   • Records and Archives Management Office
   • University Research Ethics Review Board
   • Internationalization, Linkages and Partnerships Directorate
   • Expanded Tertiary Education Equivalency and Accreditation Program
2. Colleges
   • College of Agriculture, Forestry and Sustainable Development
   • College of Arts and Sciences
   • College of Aquatic Science and Applied Technology
   • College of Business, Economics, and Accountancy
   • College of Computing and Information Sciences
   • College of Health Sciences
   • College of Industrial Technology
   • College of Engineering
   • College of Teacher Education
   • College of Veterinary Medicine
   • College of Law
   • College od Medicine
   • Graduate School
3. Directorates
   • Business Directorate
   • Extension Directorate
   • Research Directorate
   • Production Directorate
   • General Services Directorate
   • Innovation and Technology Center Directorate
   • National Bioenergy Research and Innovation Center

Citizen's Charter Handbook: 5th Edition 2024

Citizen's Charter Handbook: 4th Edition 2023

Citizen's Charter Handbook: 3^rd Edition 2022

Citizen's Charter Handbook: 2^nd Edition 2021 

CERTIFICATE OF COMPLIANCE Year: 2024

CERTIFICATE OF COMPLIANCE Year: 2023

CERTIFICATE OF COMPLIANCE Year: 2022

CERTIFICATE OF COMPLIANCE Year: 2021

FEEDBACK AND REDRESS/COMPLAINT MECHANISM

Your comments and suggestions will help us improve the delivery of our services.

You may do any of the following:

• Accomplish our Feedback Form and drop it in the suggestion box located at the entrance of the Administration Building.
• Inform the Security Guard on duty at the Administration Building or approach our Officer of the Day assigned in the Public Assistance and Complaints Desk.
• Complaints in writing can also be directed to the Office of the University President which shall be acted upon within five (5) working days:

Office of the University President
Mariano Marcos State University
Quiling Sur, City of Batac 2906

E-mail: op@mmsu.edu.ph
Tel.No.: (077) 600-0459